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FAQ

Frequently Asked Questions About StreamerPlus

Quick answers about safety, delivery, refills, payments and support for your Twitch, YouTube and Kick orders. Can’t find your question? Our support team is here 24/7.

Email Support

Questions about a package or an order? Email us anytime.

support@streamerplus.com

24/7 Support

Our support team is here around the clock, every day of the year.

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Our office in New York City.

1412 Broadway 21st Floor, New York
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Still Have Questions?

Our support team is here 24/7. Email support@streamerplus.com or send us a message.

Contact Us

Is StreamerPlus legit?

Yes. StreamerPlus has helped streamers grow since 2018 and has 1.5 million users across Twitch, YouTube and Kick. You can read our customer reviews, and our support team is available 24/7.

Do you need my password?

No. We never ask for your password. Your channel name or video link is all we need to deliver your order.

Can buying Twitch followers get me banned?

We take your channel’s safety seriously. We never ask for your password, and we deliver every order gradually so your growth looks natural. We’ve been doing this for streamers since 2018.

How fast will I see results?

Your order starts within minutes of checkout. Small packages are usually delivered within minutes, while bigger packages are sent gradually and can take 1 to 2 days to complete. Sending them in waves keeps your growth looking natural.

Are the followers real?

We offer two types of followers: real followers and promotional followers. Both are delivered safely, and if any of them drop within 30 days, we refill them for free.

Will my followers engage with my content?

Real followers can engage with your content. Promotional followers are there to boost your visibility and social proof.

Will more followers help my channel grow organically?

It can. A bigger follower count makes your channel look more credible, which helps you attract new viewers and gives your stream a better chance of being recommended on Twitch.

Can I order more than once?

Yes. Many of our customers order regularly to keep their channels growing.

Can StreamerPlus help me reach Twitch Affiliate?

Twitch followers help you reach the 50 followers you need for Affiliate. Twitch also asks you to stream for at least 500 minutes on 7 different days and to average 3 or more viewers in the last 30 days, which live viewers can help with.

Do you offer YouTube and Kick services too?

Yes. Besides Twitch followers and live viewers, we offer YouTube subscribers, views, likes and watch hours, plus Kick followers and live viewers.

Can watch hours help me get monetized on YouTube?

To join the YouTube Partner Program with full ad revenue, you need 1,000 subscribers and 4,000 public watch hours in the last 12 months. Our watch hours and subscribers help you get there faster, but YouTube reviews every channel and makes the final decision.

Do you need access to my YouTube channel?

No. For YouTube orders we only need the link to your channel or video. We never ask for your password or account access.

Do you support Kick?

Yes. We added Kick support in 2023. You can order Kick followers and Kick live viewers, and every order starts within minutes.

Is there a refund policy?

Yes. If we can’t deliver the amount you ordered within the delivery time, we’ll refund your money.

What is the 30-day refill guarantee?

If any of your followers, viewers or subscribers drop within 30 days, we refill them for free. If you ever receive fewer than you ordered, we’ll complete your order. Just contact our support team with your order details.

What if some followers drop after 30 days?

Drops after 30 days are rare. If it happens, contact our support team and we’ll see what we can do.

How do I fix a problem with my order?

Contact our support team through the contact page or email support@streamerplus.com. We’re here 24/7 and happy to help.

Can I track my order?

Yes. You’ll get email updates, and you can follow your order in your dashboard. You can also link your Twitch channel there to see stats on your growth.

Can I change my order after placing it?

If your order hasn’t started yet, you can change or cancel it. Contact our support team right away.

How do I contact support?

Email us at support@streamerplus.com or use our contact page. Our support team is available 24/7.

Is support available in my time zone?

Yes. Our support team works 24/7, wherever you are.

Which payment methods do you accept?

All major cards (Visa, Mastercard and American Express), PayPal, Apple Pay and Google Pay.

Are there any extra fees?

No. The price you see includes all taxes and fees.

Do I get an email receipt?

Yes. You’ll get an automatic email receipt a few minutes after your order is completed.

Do you store my payment details?

No. We don’t store your payment details. All payments are handled by our secure third-party payment processors.

Do you have promo codes or discounts?

Sometimes. When we run a promotion, you can enter your promo code at checkout.

Do you offer bulk discounts for agencies and teams?

Yes. Contact us or email sales@streamerplus.com for details about discounted bulk packages.

Can I choose the delivery speed?

Delivery speed is set automatically to keep your growth natural. If you need a different speed, contact us and we’ll see what we can do.

Got your answers?

Pick Your Platform and Start Growing Today

Choose what your channel needs most. Every order starts within minutes, and you never have to share your password.

Twitch

Grow your live audience

Kick

Stand out on a fast-growing platform

  • Starts within minutes
  • No password needed
  • 30-day refill guarantee
  • 24/7 support