Privacy Policy

Who We Are

StreamerPlus (“StreamerPlus,” “we,” “us” or “our”) runs the website streamerplus.com and offers growth services for Twitch, YouTube and Kick creators. This Privacy Policy explains what personal information we collect when you visit our website, create an account, place an order or contact us, how we use it, and the choices you have.

By using our website or services, you agree to this Privacy Policy. Please also read our Terms of Service. If you do not agree with this policy, please do not use the website.

Information We Collect

Information You Give Us

Account details: your email address, username and password when you create an account, or your name and email when you sign in with Google or Twitch.
Order details: the service you choose, your channel name or the link to your channel or video, the amount ordered and your email address. We never ask for your channel password.
Payment details: payments are handled by third-party payment processors. We receive a confirmation of payment and limited details such as the amount and transaction ID. We do not see or store your full card number.
Contact form messages: your name, email address, the topic you pick, and any order number, channel link and message you send us.
Reviews: your first and last name, email address, the service you used, your star rating, review title and review text. Your email address is never shown publicly.

Information We Collect Automatically

When you visit the website, we and our service providers automatically collect some technical information, such as your IP address, browser type, device type, operating system, language, referring website, the pages you view and the time and date of your visit. Most of this is collected through cookies and similar technologies (see Cookies and Similar Technologies).

Information From Third Parties

If you sign in with Google or Twitch, that service shares basic profile information with us, such as your name, email address and profile picture, based on your settings with that service. Payment processors tell us whether a payment was successful.

How We Use Your Information

We use the information we collect to:

Create and manage your account and dashboard.
Process, deliver and track your orders, including refills under our 30-day refill guarantee and refunds.
Answer your questions and support requests.
Send you order confirmations, receipts and other service messages.
Review and publish customer reviews, and stop spam and fake reviews.
Understand how visitors use the website so we can improve it.
Protect the website, our customers and our business against fraud, abuse, chargeback fraud and security threats.
Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

Legal Bases for Processing

If you are in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:

Contract: to provide the services you order and manage your account.
Legitimate interests: to run, secure and improve our website, prevent fraud and answer your messages.
Consent: where we ask for it, for example for non-essential cookies. You can withdraw your consent at any time.
Legal obligation: where we must keep or share information to comply with the law.

We only share your information when needed to run our services, and never sell it. We may share it with:

Delivery partners: the partners who help us fulfil your order receive your channel name or link and the order details they need. They do not receive your payment details.
Payment processors: to take and confirm your payment and to handle refunds and disputes.
Service providers: companies that help us run the website, such as hosting, analytics, email delivery and security providers. They may only use your information to provide services to us.
Legal and safety reasons: when the law requires it, or when we believe it is needed to protect our rights, our customers or the public, or to prevent fraud.
Business transfers: if StreamerPlus is involved in a merger, sale or transfer of assets, your information may be transferred as part of that deal.

Cookies and Similar Technologies

Cookies are small text files stored on your device. We use:

Essential cookies: needed for the website to work, for example to keep you signed in, remember your cart and protect forms against spam.
Analytics cookies: help us understand how visitors use the website, such as which pages are visited most. We use Google Analytics for this.
Security cookies: help us detect and block malicious traffic and login attempts.

You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the website, such as signing in or checkout, may not work.

Third-Party Services We Use

Google Analytics and Google Tag Manager to measure website traffic and usage. You can opt out with the Google Analytics opt-out browser add-on.
Google reCAPTCHA to protect our forms against spam and bots. reCAPTCHA collects hardware and software information and sends it to Google. Its use is subject to the Google Privacy Policy and Terms of Service.
Google and Twitch sign-in to let you log in without a separate password.
Wordfence to protect the website against attacks. It logs IP addresses and visit details for security purposes.
Payment processors to take payments securely.

These providers have their own privacy policies, and we encourage you to read them.

How Long We Keep Your Information

We keep personal information only as long as we need it for the purposes in this policy:

Account information is kept while your account is active. If you ask us to delete your account, we delete or anonymize it, unless we must keep some of it by law.
Order and payment records are kept for as long as needed for refills, refunds, disputes, accounting and tax purposes.
Contact form messages are kept as long as needed to answer you and handle any follow-up.
Published reviews stay on the website until you ask us to remove them. Unpublished reviews are deleted when they are no longer needed.
Security logs are kept for a limited time and then deleted automatically.

How We Protect Your Information

We use reasonable technical and organizational measures to protect your information, including an encrypted HTTPS connection, firewall and malware protection, and limited access to personal data. No method of sending or storing data online is 100% secure, so we cannot guarantee complete security. Keep your account password private and let us know right away at support@streamerplus.com if you think your account has been compromised.

Your Privacy Rights

Depending on where you live, you may have the right to:

Ask what personal information we hold about you and get a copy of it.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your personal information.
Object to or ask us to limit how we use your information.
Ask for your information in a portable format.
Withdraw your consent at any time, where we rely on consent.
Complain to your local data protection authority.

To use any of these rights, email us at support@streamerplus.com from the email address linked to your account or order. We may need to confirm your identity before we act on your request, and we will reply within the time required by law. We will not treat you differently for using your rights.

California Privacy Rights

If you live in California, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to know what personal information we collect, use and share, to ask us to delete or correct it, and to opt out of the sale or sharing of personal information. We do not sell your personal information. To make a request, email support@streamerplus.com. You may also use an authorized agent to make a request on your behalf.

Children’s Privacy

Our website and services are not meant for children under 13, and we do not knowingly collect personal information from them. If you are under 18, you may only use our services with the involvement of a parent or guardian. If you believe a child under 13 has given us personal information, contact us at support@streamerplus.com and we will delete it.

International Data Transfers

StreamerPlus is based in the United States, and some of our service providers are located in other countries. Your information may be transferred to and processed in countries other than the one you live in, which may have different data protection laws. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your information.

Links to Other Websites

Our website contains links to other websites and platforms, such as Twitch, YouTube, Kick, X and WhatsApp. We are not responsible for the privacy practices of those websites. Please read their privacy policies before you share information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make important changes, we may also tell you by email or with a notice on the website. Please check this page regularly.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

StreamerPlus
1412 Broadway, 21st Floor
New York, NY 10018
United States
Email: support@streamerplus.com